Piedmont Natural Gas: Comprehensive Guide to Services, Rates & Customer Support
Piedmont Natural Gas, a subsidiary of Duke Energy, delivers reliable natural gas services to over 1.1 million customers across North Carolina, South Carolina, and Tennessee. Founded in 1950, the company has consistently prioritized customer satisfaction, earning multiple J.D. Power awards for residential natural gas service in the South among large utilities.
With a strong focus on innovation, safety, and energy efficiency, Piedmont Natural Gas has become a trusted energy provider in the Southeast.
Table of Contents
History and Growth of Piedmont Natural Gas: From 1950 to Today
🌱 Origins: A Humble Beginning in 1950
Piedmont Natural Gas was founded in Charlotte, North Carolina, with a mission to provide reliable and affordable natural gas to the region. Its humble beginnings reflected a commitment to community service and trust.
🚀 Expansion Through the Decades
The company gradually expanded beyond Charlotte, covering parts of North Carolina, South Carolina, and Tennessee. Major milestones include:
- 1960s–1980s: Expanded into Raleigh, Greensboro, and Greenville.
- 1990s: Launched energy efficiency programs and community initiatives.
- 2000s: Invested in infrastructure modernization to improve distribution networks.
🤝 Acquisition by Duke Energy: A Strategic Move
In October 2016, Duke Energy acquired Piedmont Natural Gas in a $4.9 billion cash transaction, integrating approximately 1 million customers. The acquisition enhanced Duke Energy’s position in the Southeast while allowing Piedmont to maintain its brand and headquarters in Charlotte.
Post-Acquisition Developments:
- 2016: Operates as a Duke Energy business unit.
- 2025: Duke Energy announces sale of Tennessee operations to Spire Inc. for $2.48 billion.
🔄 Recent Developments: Strategic Realignment
The Tennessee operations transfer to Spire Inc., expected to close in early 2026, will serve approximately 205,000 customers in Nashville, aligning with Duke Energy’s strategy to focus on core markets.
Piedmont Natural Gas vs Other Utilities: Who Serves You Best?
🏘️ Service Areas
| Utility Company | States Covered | Major Cities Served | Customer Base (Approx.) |
|---|
| Piedmont Natural Gas | NC, SC, TN (partial) | Charlotte, Raleigh, Greenville, Nashville | 1.1 million |
| Dominion Energy | VA, NC | Richmond, Roanoke, Raleigh | 2 million |
| Atmos Energy | TX, LA, MS, MO | Dallas, Houston, New Orleans | 3 million |
| Spire Inc. | TN, MO, AL | Nashville, St. Louis, Birmingham | 1.7 million |
Insight: Piedmont’s focus on the Carolinas ensures dedicated local support and tailored service.
💲 Rate Comparison
| Utility Company | Average Residential Rate (per therm) | Billing Options | Energy Efficiency Programs |
|---|
| Piedmont Natural Gas | $0.95 | Online, AutoPay, Mail | Rebates, Heating Audits |
| Dominion Energy | $1.05 | Online, AutoPay, Mail | Rebates, Smart Thermostats |
| Atmos Energy | $1.00 | Online, AutoPay, Mail | Energy Audit Programs |
| Spire Inc. | $0.98 | Online, AutoPay, Mail | Rebates, Smart Thermostats |
Insight: Piedmont offers competitive rates with robust energy-saving programs.
⭐ Customer Satisfaction
| Utility Company | J.D. Power Residential Gas Rating | Customer Service Awards | Online Account Tools |
|---|
| Piedmont Natural Gas | 3rd in South (Large Utilities) | J.D. Power 2017–2019 | Bill Pay, Start/Stop/Move, Outage Alerts |
| Dominion Energy | 2nd in Southeast | Regional Energy Awards | Bill Pay, Outage Alerts, Usage Tracker |
| Atmos Energy | 4th in South | Energy Efficiency Recognition | Bill Pay, Alerts |
| Spire Inc. | 3rd in Midwest | Local Service Awards | Bill Pay, Energy Tools |
Insight: High satisfaction and awards reflect Piedmont’s commitment to customer service and account management.
🔄 Key Takeaways
- Service Focus: Targeted coverage in the Carolinas ensures more effective support.
- Competitive Rates: Affordable pricing with energy-saving programs.
- Customer Satisfaction: J.D. Power awards highlight reliability and service quality.
How Piedmont Powers Homes: Residential Services Explained
🔹 1. Types of Residential Services
- New Service Connections: Quick installation for new homes.
- Meter Installation & Upgrades: Accurate billing and safe delivery.
- Gas Appliances & Equipment Support: Guidance for furnaces, water heaters, and stoves.
Real-Life Example: Sarah in Charlotte had her gas meter and appliances installed within 3 days, ensuring predictable billing and convenience.
🔹 2. Billing & Payment Options
- Online Account Management: Monitor usage, pay bills, and set alerts.
- AutoPay: Automatic monthly payments.
- Mail or Phone Payments: Traditional options available.
- Budget Billing: Average yearly usage to prevent seasonal spikes.
Pro Tip: Budget Billing helps avoid surprises during high-demand winter months.
🔹 3. Energy-Saving Programs
| Program | How It Works | Benefit |
|---|---|---|
| Heating System Rebates | Discounts on energy-efficient furnaces | Lower bills & reduced usage |
| Appliance Rebates | Incentives for ENERGY STAR appliances | Save on gas & electricity |
| Home Energy Audits | Evaluate home for inefficiencies | Identify savings up to 20% |
| Online Energy Tools | Track usage & compare monthly consumption | Understand energy usage patterns |
Real-Life Example: James in Greenville reduced his winter bill by 18% after a home energy audit and equipment upgrades.
🔹 4. Safety and Maintenance Tips for Homeowners
- Check for Gas Leaks: Call 800.752.7504 immediately if detected.
- Annual Appliance Checks: Ensure furnaces and water heaters are serviced.
- Carbon Monoxide Detectors: Install near bedrooms.
- Pipe Insulation: Prevents freezing and reduces heating costs.
🔹 5. Why Choose Piedmont for Residential Gas?
- Reliable service for over 1.1 million homes.
- 24/7 customer support for emergencies.
- Energy efficiency programs for savings.
- Flexible billing to fit different budgets.
Commercial Gas Solutions: How Businesses Benefit
🔹 1. Customized Gas Solutions for Businesses
- Small Businesses: Straightforward connections and billing.
- Medium Businesses: Energy audits and peak/off-peak guidance.
- Large Industrial Clients: Custom pipelines, high-capacity meters, and efficiency programs.
Pro Tip: Energy audits can reduce monthly costs by 10–20%.
🔹 2. Case Study: Local Restaurant Chain
- Business: Southern Bites, Greenville, SC
- Problem: High gas usage for cooking and water heating.
- Solution: Energy audit, programmable thermostats, and appliance upgrades.
- Result: $6,500 annual savings, 15% reduced peak-hour demand.
🔹 3. Case Study: Manufacturing Plant
- Business: Carolina Textiles, Charlotte, NC
- Problem: Inefficient heating and outdated equipment.
- Solution: Infrastructure upgrades, high-efficiency furnace installation.
- Result: 20% lower gas consumption in the first year.
🔹 4. Advantages of Piedmont Commercial Services
| Advantage | Description |
|---|
| Customized Plans | Tailored solutions for businesses |
| Energy Audits | Identify waste and reduce costs |
| Peak Load Management | Reduce costs during high-demand periods |
| Safety Compliance | Meet local safety codes |
| 24/7 Support | Immediate emergency assistance |
🔹 5. Expert Advice for Businesses
- Monitor gas usage regularly.
- Upgrade appliances for efficiency.
- Use rebate programs.
- Plan for seasonal usage changes.
Safety First: Real Tips from Experts
🔹 1. Emergency Contacts
- Piedmont Natural Gas 24/7: 1-800-752-7504
- Local Fire Department: 911
- Poison Control (CO Exposure): 1-800-222-1222
🔹 2. Common Safety Guidelines
- Install carbon monoxide detectors.
- Schedule annual appliance checks.
- Avoid DIY repairs on gas lines.
- Educate family and employees about gas safety.
🔹 3. Safety Case Study: Preventing Leaks
Scenario: Leak detected at a Greenville home during winter.
Action: Customer reported immediately; Piedmont dispatched a technician in under an hour.
Result: No injuries, minimal property damage, quick resolution.
Takeaway: Quick reporting and professional intervention save lives.
Energy Efficiency and Sustainability: Piedmont’s Green Initiatives
🔹 1. Commitment to Renewable Energy
- Methane Capture Programs: Reduce emissions from landfills.
- Energy Efficiency Rebates: Encourage ENERGY STAR appliances.
- Smart Thermostats: Reduce waste during peak hours.
🔹 2. How Customers Benefit
- Lower utility bills.
- Reduced environmental footprint.
- Access to rebates and incentives.
Pro Tip: Combining energy audits with appliance upgrades can save $400–$800 annually.
Technology and Innovation: Modernizing Gas Services
- Smart Meters: Track consumption in real time.
- Mobile App: Pay bills, report outages, track usage.
- Automated Alerts: Notifications for leaks, high usage, and maintenance reminders.
Suggested Visual: Chart showing adoption of smart meters vs traditional meters (2010–2025).
Customer Support: Assistance When You Need It
- 24/7 Phone Support: 1-800-752-7504
- Online Chat: Real-time troubleshooting
- Service Requests: Start, stop, or transfer service online
- Outage Updates: Real-time map on website
Internal Links: Connect to Piedmont’s online account portal for ease of access.
Case Studies: Real-Life Piedmont Success Stories
- Residential: Sarah from Charlotte saved $250/year after energy audit.
- Commercial: Carolina Textiles reduced peak usage by 20%.
- Community Programs: Partnerships with schools and nonprofits for energy awareness.
✅ Pros and ❌ Cons: Should You Choose Piedmont Natural Gas?
Piedmont Natural Gas serves over 1.2 million customers across North Carolina, South Carolina, and Tennessee. As with any utility provider, it’s essential to weigh the advantages and potential drawbacks before making a decision. Here’s an in-depth look at what you can expect.
✅ Pros of Choosing Piedmont Natural Gas
1. Top-Ranked Customer Satisfaction
Piedmont Natural Gas has consistently ranked No. 1 in customer satisfaction among large gas utilities in the South, according to the J.D. Power 2024 Gas Utility Residential Customer Satisfaction Study. This marks the third consecutive year they’ve held this position .
2. Extensive Service Coverage
Operating in North Carolina, South Carolina, and Tennessee, Piedmont Natural Gas provides natural gas service to a vast region, ensuring widespread availability and support .
3. Comprehensive Safety Programs
Piedmont prioritizes safety with initiatives like:
- Leak Detection: Advanced monitoring systems to detect and address leaks promptly.
- Emergency Response: 24/7 emergency services to handle gas-related incidents.
- Public Awareness: Educational programs to inform the community about gas safety.
4. Energy Efficiency Incentives
The company offers various programs to help customers reduce energy consumption and save on bills, including:
- Rebates for high-efficiency appliances.
- Home energy audits to identify and rectify inefficiencies.
- Budget billing to stabilize monthly payments.
5. Transparent Billing Practices
Piedmont provides clear and detailed billing statements, allowing customers to understand their energy usage and associated costs easily.
❌ Cons of Choosing Piedmont Natural Gas
1. Variable Pricing and Rate Increases
Some customers have expressed concerns over:
- Unexplained rate hikes: Instances where price increases were implemented without clear communication or justification.
- High deposits: New customers sometimes face substantial upfront costs, which can be a barrier for some .
2. Customer Service Challenges
While many praise Piedmont’s customer service, there have been occasional reports of:
- Delayed responses: Some customers have experienced longer-than-expected wait times for assistance.
- Communication gaps: Instances where information provided was unclear or incomplete.
3. Recent Operational Changes in Tennessee
In July 2025, Duke Energy announced the sale of its Tennessee operations to Spire, a move that may lead to:
- Transitioning service providers: Customers in Tennessee will need to adapt to a new utility company.
- Potential service disruptions: While efforts are made to ensure smooth transitions, changes of this magnitude can sometimes lead to temporary inconveniences .
⚖️ Quick Comparison Table
| Feature | Piedmont Natural Gas | Other Regional Providers |
| Customer Satisfaction | ✅ Ranked No. 1 in the South | Varies |
| Service Coverage | ✅ NC, SC, TN | Limited to specific areas |
| Safety Programs | ✅ Comprehensive | Varies |
| Energy Efficiency Incentives | ✅ Available | Limited availability |
| Billing Transparency | ✅ Clear and detailed | Varies |
🏁 Final Verdict
Piedmont Natural Gas stands out for its commitment to customer satisfaction, extensive service coverage, and robust safety programs. However, potential customers should be aware of the occasional pricing fluctuations and the recent operational changes in Tennessee. If you value reliable service and are located within their service areas, Piedmont Natural Gas is a commendable choice.
Pie chart: Residential vs Commercial Customer Base
-
Residential Customers: ~1,000,000
-
Commercial Customers: ~100,000 (approximate)
Here’s the breakdown:
- Residential: 1,000,0001,100,000×100≈9%\frac{1,000,000}{1,100,000} \times 100 \approx 90.9\%,100,0001,000,000×100≈90.9%
- Commercial: 100,0001,100,000×100≈1%\frac{100,000}{1,100,000} \times 100 \approx 9.1\%,100,000100,000×100≈9.1%
Pie Chart Data
| Customer Type | Number of Customers | Percentage |
|---|---|---|
| Residential | 1,000,000 | 90.9% |
| Commercial | 100,000 | 9.1% |
Table: Average Residential Gas Bills (Winter vs Summer)
Here’s a clear table you can use to show average residential gas bills for Piedmont Natural Gas in winter versus summer:
| Season | Average Monthly Bill | Notes |
|---|---|---|
| Winter | $150 – $200 | Higher usage due to heating demand |
| Summer | $60 – $90 | Lower usage; primarily for hot water |
Map: Piedmont Natural Gas Service Areas (NC, SC, TN)
Map: Piedmont Natural Gas Service Areas (NC, SC, TN)
Piedmont Natural Gas: Comprehensive Guide to Services, Rates & Customer Support
💬 FAQs About Piedmont Natural Gas
- What areas does Piedmont Natural Gas serve?
Piedmont Natural Gas provides service in North Carolina, South Carolina, and Tennessee, covering over 1.2 million customers.
- How do I start natural gas service?
You can start service by visiting the Start Service Portal and providing your details, service address, and desired start date.
- How do I stop my natural gas service?
Visit the Stop Service Portal, log in, and enter your stop date. You can also call 800.752.7504 for assistance.
- Can I move my Piedmont service to a new home?
Yes, use the Move Service Portal to transfer your service to a new address.
- What payment options are available?
Piedmont offers online payments, automatic bank drafts, mail-in payments, and payment by phone.
- What is Budget Billing, and how does it work?
Budget Billing averages your gas costs over 12 months, helping to avoid seasonal spikes in your bill.
- How can I lower my gas bills?
Tips include upgrading to energy-efficient appliances, sealing drafts, using programmable thermostats, and monitoring usage via Piedmont’s online tools.
- Does Piedmont offer rebates?
Yes, Piedmont provides rebates for high-efficiency furnaces, water heaters, and smart thermostats. Check the Rebates Page for details.
- What should I do if I smell gas?
Evacuate immediately, avoid ignition sources, and call 911 or 800.752.7504 from a safe location.
- How fast does Piedmont respond to gas leaks?
Piedmont responds immediately, with emergency technicians arriving within hours, depending on location and severity.
- What is renewable natural gas (RNG)?
RNG is natural gas produced from organic waste like landfills or agricultural byproducts. Piedmont is investing in RNG programs to reduce carbon emissions.
- Does Piedmont offer commercial services?
Yes, businesses can access customized energy solutions, efficiency audits, and equipment rebates.
- Are Piedmont meters being upgraded to smart meters?
Yes, Piedmont is rolling out smart meters for real-time monitoring, improved accuracy, and enhanced safety.
- How do I schedule a home energy audit?
Request a home energy audit through the Energy Savings Page to identify inefficiencies and receive cost-saving recommendations.
- How can I track my gas usage?
Sign up for the Piedmont Customer Portal to view daily and monthly gas consumption and identify unusual patterns.
- Are there safety tips for using natural gas at home?
Yes, always check appliances, install carbon monoxide detectors, seal leaks, and maintain proper ventilation.
- How can businesses reduce gas costs?
Businesses can upgrade to high-efficiency equipment, optimize operations, use programmable thermostats, and participate in Piedmont’s rebate programs.
- What happens if I miss a payment?
Piedmont may issue late fees or service disconnection notices, but customers can contact support to set up payment arrangements.
- How is Piedmont reducing its environmental impact?
Piedmont invests in renewable natural gas, energy efficiency programs, and modern pipeline infrastructure to reduce leaks and emissions.
- Can I get alerts for my gas usage or bills?
Yes, the online portal and mobile app provide notifications for billing, unusual consumption, and energy-saving tips.
- Who owns Piedmont Natural Gas?
Piedmont is a subsidiary of Duke Energy, one of the largest energy companies in the U.S.
- How do I contact customer service?
Call 800.752.7504 or use the Contact Page for email and chat support.
📝 Conclusion
Piedmont Natural Gas stands out as a reliable and customer-focused energy provider in the Southeast. With a rich history, comprehensive services, and a commitment to safety and efficiency, they continue to meet the evolving needs of their customers. Whether you’re a homeowner, business owner, or resident, Piedmont Natural Gas offers the resources and support to ensure a comfortable and energy-efficient experience.
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